Warranty Policy

We provide a 12-month limited warranty starting from the date of original purchase.
The warranty applies to earphones and IEM products for non-artificial quality issues.

Warranty Covers

Driver unit malfunction
Internal electronic failure
No sound / intermittent sound issue
Structural issues: shell cracks, faceplate detachment
Defective switches or crossover circuitry

Warranty Does Not Cover

Physical damage caused by drops, pressure, or impact
Water damage
Damage due to improper storage or cable pulling
Cable wear & tear
Ear tips or consumable accessories
Unauthorized disassembly or modification
Products purchased from unauthorized sellers

Required Proof for Warranty Claims

To help us verify issues quickly, please provide:

Order number or receipt
Clear photos/videos showing the defect
A description of the issue

Warranty Solutions

Depending on the claim and local availability, warranty service may include:

Free replacement unit
Free repair service
Replacement of defective components

In certain regions, returning the defective product may not be required. We will assess on a case-by-case basis to reduce customer inconvenience.

Order Cancellation & Modification

Orders can be cancelled or modified before shipment.
If the order has already shipped, cancellation is not available; customers must request a return after delivery.
Custom orders and special configurations cannot be cancelled once production begins.

Wrong, Missing, or Damaged Items

If you received the wrong product, missing components, or items damaged during transit:

Contact us within 7 days of delivery.
Provide photos/videos of the packaging, shipping label, and product.
We will arrange a replacement or refund at no additional cost.

Contact Us

For any shipping, return, or warranty questions, please reach out to us:
📧 Email: ccahifi@gamil.com
⏰ Support Hours: Monday–Friday, 9:00–18:00 (GMT+8 or your timezone)

We aim to reply to all inquiries within 24 hours.