返金ポリシー

We aim to provide a smooth and transparent return process.
If you are not fully satisfied with your purchase, you may request a return under the following conditions:

Return Eligibility

Returns are accepted within 7 days of delivery if

• The product is unused, unmarked, and in original packaging.

• All accessories (cable, case, ear tips, manuals) are included.

• A valid proof of purchase is provided.

Non-Eligible Return Scenarios

To ensure hygiene and product integrity, the following items cannot be returned:

• Used or opened ear tips

• Products showing wear, scratches, or physical damage

• Items that have been used for purposes other than personal listening

• Clearance, open-box, or promotional items

• Items damaged due to improper use, water damage, modification, or unauthorized repairs

Return Shipping Cost

• Customer-initiated returns (“change of mind”, wrong model ordered)
  The buyer is responsible for return shipping and any related fees.

• Quality-related returns:
  We will provide solutions such as return-label reimbursement or partial compensation depending on region.

Refund Processing

• Refunds will be issued within 3–7 business days after the returned item is received and inspected.

• Refunds are issued to the original payment method only.

• Shipping fees are non-refundable except for quality-related returns.
  

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